Client Care – User Manual
Posted by on 4 Feb 2016 16:58
About Client Care
Client care is the organization that handles all your support issues.
Examples of client care requests are:
Only supported users can contact Client Care
You must be a supported user to contact Client Care. Each organization will typically receive two supported user licenses when purchasing an Innometrics product. Supported users will receive a Client Care account welcome e-mail with contact and login details.
If you are unsure whether you are a supported user, you can ask either Innometrics directly at email@example.com or contact your Innometrics product reseller.
How to contact Client Care
If you need support, first have a look in our FAQ (see section “Access the FAQ Knowledgebase”). If you cannot find your answer there, you have the following ways of contacting Client Care:
o 09 – 17 CET Mon-Fri (For registering new client care tickets, follow-up on existing tickets and possibilities of real-time support)
o 17 – 09 CET All days (For registering new tickets only)
Time for resolving support tickets
As the nature of support queries can be very different, we cannot promise to resolve your ticket in real-time or within an agreed defined period of time. We can only promise to solve it as fast as possible. For more complicated issues that are not solved immediately, we will keep you updated on the progress along the way.
If you have forgotten your “Company” or “Username”, please contact Client Care. If you have forgotten your password, please press the “Forgot your password?” link.
There are three ways of accessing the FAQ Knowledgebase:
Inside your Client Care account you are able to: